In a bold step toward digital transformation, Tan Chong Insure and GoInsuran today unveiled their AI-powered virtual assistants: KYRA and MONA, powered by GoCar Technologies.
Developed by Golly CRM, these intelligent chatbots are designed to revolutionise how Malaysians experience insurance—offering natural, human-like conversations, 24/7 availability, and instant quotation. Additionally, KYRA and MONA are both fluent in Malaysia’s three main languages, which allows users to switch languages mid-chat. From guiding customers through add-on selections from windscreen to flood coverage, simplify renewals, ensuring clear next steps, escalating complex queries to real agents, and capturing leads around the clock, every interaction is streamlined. The chatbots also ensure full compliance with PDPA guidelines, help reduce call centre workload, while providing actionable insights, and automating repetitive tasks—bringing speed, consistency, and cost efficiency to the customer journey.
Joshua Yong – Head of Tan Chong Insure (formerly Tan Chong Insurance Business Stream) enthuses, “This is more than automation — it’s about blending human care with digital efficiency, our primary goal is to ensure every customer feels supported, whether they’re online, offline, or anywhere in between. With MONA and KYRA, we’re bridging convenience and connection in the future of insurance.”
MONA (My Online Needs Assistant) and KYRA (Know Your Right Answer) are now live at www.tanchonginsure.com and www.goinsuran.com, offering a seamless, always-on insurance experience. MONA, inspired by the empathy and care of the Tan Chong team, brings a warm, human-like touch to customer service—resolving queries quickly and freeing up agents for more complex support. Meanwhile, KYRA delivers precision and speed, guiding users through motor insurance decisions with clear, no-fuss answers. Whether you’re browsing, enquiring, or renewing, just ask MONA or KYRA—or get a quote instantly at getquote.goinsuran.com.
As the insurance industry embraces digital transformation, MONA and KYRA emerge as the intelligent, approachable faces of a more efficient, customer-centric journey—one message at a time. These AI chatbots reflect Tan Chong Group’s commitment to innovation, reinforcing our mission to make insurance access faster, simpler, and more customer-focused. While we may not be the first to introduce AI in insurance, our priority has always been delivering real value. With KYRA and MONA, we’re going beyond automation—towards smarter, more meaningful customer engagement.
