Last November 26, a 70-year-old female passenger who was on her flight from New York to New Delhi had a shock of her life. She was peed on by a drunk man who came by her seat while she was about to take a nap after the first meal was served. This is her statement.
“I was getting ready to sleep when another passenger walked to my seat inebriated. He unzipped his pants, relieved himself and exposed me to his private parts.
The crew was not proactive in managing a very sensitive and traumatic situation, and I had to advocate for myself throughout, waiting for long periods of time to get a response. I am particularly distressed that the airline made no attempt to ensure my safety or comfort during this incident…
My clothes, shoes and bag were completely soaked in urine. The stewardess followed me to the seat, verified that it smelled of urine, and sprayed disinfectant on my bag and shoes. The bag contained my passport, travel documents and currency, among other items.“
Air India didn’t take any action after the incident. To make it worst, the airline didn’t even make any report to the relevant authorities until after the victim wrote to the airline. This is the statement made by Air India.
“We are aware of the incident involving a passenger who behaved in an unacceptable manner, affecting another. Air India has reported the incident to police and regulatory authorities for them to further investigate and take any necessary action against the misbehaving party. We have also been in regular contact with the aggrieved passenger and her family during the investigation and reporting process.“
